Frequently Asked
Questions

1. The floodwaters are rising and I need help RIGHT NOW. Can you come right away?

Yes – this is our specialty. If you need water extraction or emergency water restoration right away,
call us at 724-452-7400.

2. What can I do while I wait for FireDEX Butler Emergency Restoration to arrive?

Contact your insurance agency, find a safe place to stay, plan finances, create a list of damaged items, and contact the fire department/police.

3. Do you handle all aspects of water damage restoration, fire and smoke damage restoration, and damage recovery?

Yes – we have professionally trained experts and certified teams on call 24/7.

4. My possessions are all damaged. Shouldn’t we get them out of there?

Our top priority is making sure your possessions are secure. Everything that is salvageable is transferred to our climate-controlled facility where clothes, furniture, and carpets are dry cleaned. We also dry documents, restore personal photos, and clean electronics.

5. It is such a mess! Can you handle ANY amount of water damage?

Yes – we provide everything needed to extract water and dehumidify to prevent mold and mildew growth after a flood.

6. Won't my property just dry out on its own?

It’s best to let the professionals at FireDEX Butler take care of your business or home to ensure there will be no mildew and mold growth.

7. Do you ensure mold won’t grow after the water damage?

Yes – we dehumidify the residence with the necessary equipment. After everything is done to get rid of the mold, we test the air to check that no mold was left behind.

8. Do you provide board-up services?

Yes – we board up walls and secure the roof, if needed.

9. What areas do you service?

Western Pennsylvania.

10. Why is FireDEX Butler better than other disaster restoration companies?

At FireDEX Butler we restore your property as quickly as we can while providing you with a sense of relief during the process. We hold many certifications to ease the customer’s mind that we know what we are doing.

11. How can I tell if I have a mold problem?

Signs include water stains, discoloration on the walls, floors, or ceilings.

12. I have smoke and fire damage. What do I do first?

We take care of all things damaged by fire and smoke. We are at your service 24 hours a day and 7 days a week.

13. What can I expect of FireDEX Butler?

Our professional, friendly, and caring staff will take care of you and your belongings every step of the way.

14. What is the whole fire restoration process like?

First, the building is secured by boarding what is necessary. We take care of your belongings by sending them to our climate-controlled facility to be salvaged. Additionally, we will work with your insurance company. Our fire damage experts work quickly to restore your property and help get your life back together.

15. Do I really need a professional smoke damage restoration?

Yes – we use special equipment and chemicals to remove the smoke instead of masking the smell.

16. My property is "open" after the damage. Should it be secured?

Yes – we will secure your property within the hour of receiving the call by boarding up or tarping the property.

17. What if I want to add or change something to my home? Is this a good time?

If you’ve decided you want to remodel your house while the restoration team is there then you must know it will not be included in the contract total or covered by insurance.

18. How do I, or my insurance company, pay FireDEX Butler?

We will work in conjunction with your insurance company to save you time and stress, and ensure that the claim is handled properly.

19. Can you bill my insurance company directly?

In some cases, payment from the insurance company will be made directly to us. In other cases, you will receive the payment and you will simply forward the payment to FireDEX Butler.